Quality standards

Management system standards

"Port of Kotor" AD applies internationally recognized standards ISO 9001, ISO 14001 and MEST EN ISO/IEC 27001:2024, which ensure the quality of port services, responsible attitude towards the environment and protection of confidentiality, integrity and availability of information.

The company also applies the requirements of the ISPS Code, which regulate security measures for ships and port facilities, including threat assessment, access control and response to security events.

The above standards and requirements are combined in the Integrated Management System (IMS), based on risk management, compliance with applicable requirements and continuous business improvement.

ISO 9001:2015

ISO 14001:2015

Quality Policy

In addition to the ISO9001 and ISO14001 quality standards adopted, the Port of Kotor has the NATO Commercial and Government Entity Code certificate obtained from the Ministry of Defence of the Republic of Montenegro.

NATO Commercial and Government Entity Code

The Port of Kotor is a signatory to the Global Code of Ethics related to tourism and corporate social responsibility in 2014, and in 2015 it was recognized for exceptional quality in the provision of services, in the form of an ISAQ certificate. 

Global Code of Ethics

ISAQ Certificate

The Port of Kotor is continuously working on improving the quality of its services and constantly improving operating procedures and enhancing the environmental protection of our water area.

Cleaner Production

Quality objectives

In the Port of Kotor, quality objectives are based on the organization’s Quality Policy. Quality objectives are defined to specify relevant functions, levels and processes in the Port of Kotor. Top management has established quality objectives at the strategic, tactical or operational level. 

The strategic level includes the highest levels of the organization, and the quality objectives are applied to the entire organization. 

Tactical and operational levels include quality objectives for specific units or functions within the organization and are compatible with its strategic direction. When formulating quality objectives, indicators/measurable representations of the status of quality objectives/performance indicators are also defined, which allow the Port of Kotor to identify, monitor and predict measurable objectives through trends and take corrective improvement measures when necessary.